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Privacy policy


In accordance with D.Lgs. June 30, 2003, No. 196 and subsequent changes, we hereby supply you all due information concerning the purposes and methods for your personal and sensitive data processing in our possession.

This information is not valid for other web sites which might be visited through links contained in all the web sites of data controller’s domain name. The data controller shall not be considered responsible for third parties’ web sites.

This privacy policy is given pursuant to art. 13 d. lgs. 196/2003 and it’s inspired also to Recommendation n. 2/2001 adopted by Data Protection European Authorities on the 17th of May 2001, in order to identify minimum requirements for on line personal data collection, and in particular, methods of data processing, terms and nature of underwriting, and also in reference to European Directive 2002/58/CE, updated with Directive 2009/136/CE related to Cookies and in accordance with Italian D.P.A. Main Decisions 08.05.2014 about cookies.

1. DATA CONTROLLER,pursuant Article 28 of Italian Data Protection Code is SEMATIC S.p.A. in person of its legal representative, with legal headquarter – registered office in Via Zappa Comm. Francesco, 5 - 24046 Osio Sotto (BG), Italy.

DATA PROCESSOR, pursuant Article 29 of Italian Data Protection Code is External Communication Manager.


Personal data and identification data.

Personal data shall mean any information related to natural person that is or can be identified, even indirectly, by reference to any other information, including a personal identification number. Identification data shall mean personal data allowing a subject to be identified directly (for example, name, surname, place and date of birth, address, email address, telephone number, etc.).

Navigation data

The computer systems and software procedures used to operate this website acquire, during their normal operation, some personal data whose transmission is implicit in the use of internet communication protocols. These pieces of information are not collected to be associated with identified interested parties, but, through elaborations and associations with data held by third parties, due to their own nature, may allow the user’s identification.

This data category shall including IP addresses or computers’ domain names used by users who surf the present website, the URI-mapped addresses (URI stands for Uniform Resource Identifier) of the requested resources, the time of the request, the method used in submitting the request to the server, the size of the file obtained in reply, the numerical code indicating the status of the reply given by the server (successful, error, and so on) and other parameters related to the operating system and to the computing environment of the user.

These data are exclusively used in order to obtain anonymous statistics related to website’s use and to control the correct functioning.  These data are immediately delete after processing.

Judgment defence
The User's Personal Data may be used  by the Data Processor for legal defense in judgment or in the preparatory phases of the judgment, in order to defense Data Processor’s rights in case of  improper use of this website or to solve matters related to an improper use of services provided by the Data Processor.
The data could be used to determine the responsibility in case of computer crimes against the website.


The User's Personal Data may be treated with additional methods and objectives related to system maintenance.

Data provided voluntary by the user

Sending explicit voluntary and optional emails to the addresses listed on the present website entails the subsequent acquisition of the sender email address , necessary to reply to the user’s request, and also of any other personal data.

Specific policies 
Specific policies  related to specific matters may be presented in the different pages of the present website, in connection with particular services or processing of data provided by the user.

The specific policy regarding cookies is available to the following link: cookie policy.


Voluntarily provided personal and eventual sensible data shall be processed for the following purposes, unless otherwise notified:

  • to visit Sematic Shop On Line;

  • to fill in the form in contact us area to send to Sematic requests of information;

  • to register to Sematic Shop On Line by filling in in the form in contact us area – creating new account;

  • to log in | sign up in order to buy Sematic spare parts and perform the shop on line functions;

  • for administrative and accounting activities in general. Data processing for administrative and accounting purposes are those related to organizational, administrative, financial and accounting activities regardless of the nature of data processed. In particular, internal organizational activities, those following contractual obligations’ fulfilment and information activities are related to these purposes.


The personal data processing will be carried out by electronic, automated and / or manual instruments, with methods and tools to ensure maximum security and confidentiality, by persons authorized to do so in compliance with the requirements of Art. 31 and following of D. Lgs 196/03. The personal data will be kept for a period not exceeding the purposes for which the data were collected and subsequently processed.


The personal data to be processed will be treated confidentially and will not be diffused. Your data may be shared with Companies contractually involved with Sematic S.p.A. within the European Community, pursuant to Legislative Decree No. 196/2003, article 42. Your data may be transferred outside the European Union pursuant Article 43 and 44 lett b) of D. Lgs. 196/2003 in order to comply with contractual obligations or related purposes.

Furthermore, these data may also be disclosed to following third parties:

- Sematic Group Companies: Sematic UK Ltd, Sematic Hungaria Kft, Sematic Singapore Pte Ltd, Sematic Hong Kong Ltd, Sematic Elevator Products (Changshu) Co. Ltd;

- entities that provide services for the management of the information system used by Sematic S.p.A. and the telecommunications networks, including e-mail service, newsletter service and website service management;

- Third part to manage the storage of documents;

- firms or companies which provide assistance and advice;

- Third parties providing customers assistance (i.e. call center, help desk);

- Companies contractually involved with Sematic S.p.A. and distribution network;

- Third parties required to provide assistance, banks and insurance institutions;

- competent authorities who enforce the law and/or regulations promulgated by public bodies, on request

The above mentioned entities shall act as Data Processor or may perform their tasks fully independently, as if they were the Data Controller. The list of potential Data processors is constantly updated and it is available at Sematic S.p.A. headquarter – registered office – Via Zappa Comm. Francesco, 5 - 24046 Osio Sotto (BG), Italy. Any further communication or data diffusion shall be possible only with your explicit prior consent.


With exception of what above specified concerning navigation data, the user is free to provide personal data.

The provision of personal data for the above mentioned purposes is optional and discretionary, although it may be necessary to get the required services offered by Data Controller that is to perform the contact request, the registration procedure or the log-in functions and the subsequences purchases through the Shop On Line. The non-submittal of personal data may result the impossibility to get the mentioned services.

In contact us section and/or in other dedicated areas with data collection form, the provision of personal data marked with * is optional but necessary to send the request and/or to register and/or log in. The non-provision of personal data marked with * may result the impossibility to get the required service provided by the Data Controller. On the other hand the provision of personal data not marked with * is optional and the non-provision doesn’t have negative consequences to get the required service.


You can exercise your rights according to articles 7, 8, 9 and 10 of Legislative Decree no. 196 of 30th June 2003, by contacting the Data Controller - Sematic S.p.A. in person of its legal representative, or the Data Processor - External Communication Manager -  by sending an email to marketing.sem.it@wittur.com or by phone at the following number: + 39 035 4815100. You have the right, at any time, to obtain confirmation of the existence of your data and ask for their content and origin, verify their accuracy or request their integration or updating , or correction (Article 7 of the Italian Data Protection Code). For the purposes of this Article you can ask the cancellation, the transformation into anonymous form or the arrest of the personal data processed in contravention of the law, and you can oppose for legitimate reasons to their treatment. In case you’ll contact the Data Controller you are required to provide your email address, name, address or phone number, in order to allow the Data Controller to manage your request.


The Data Controller reserves the right to modify, update, add or remove portions of the current Privacy Policy at his discretion and at any time. We encourage you to periodically review this page for the latest informations on our privacy practices. To make this review easier for you, our privacy statement will contain the date of the publication on the website and updating. Using the website, after the changes post, will mean silent acceptation of the privacy policy.

Update: 22.11.2016